FAQs

1. What is your shipping country?

Indonesia and United States

 

2. How do I check the status of my order?

Once your order has been shipped, You'll receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package.

 

3. How much does shipping cost?

Free Shipping for all products.

 

4. What type of Payments Method do you Accept?

We accept PayPal, Visa, Mastercard, Discover, American Express

 

5. Processing Time :

All orders will be processed within 1-3 working days (Monday - Friday).

SHIPPING TIME:

•     Indonesia : 2-3 working days (Monday - Friday).
•     United States : 5-10 working days (Monday - Friday).

Order Cut-off time: 5 PM (GMT+07:00) Western Indonesia Time (Jakarta)

6. How do I cancel the order?

If the customer decides to cancel the product, the customer must need to inform us within 24 hours.

7. How do I track my order?

When your order transit you will receive a mail. You will get tracking information. Using the link you can track your order.

8. How do I change my address?

The customer must inform us within 24 hours to change or modify the address. Otherwise, you have to pay the shipping fee if the items are returned to us.

9. How do I get my refund?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information please visit our Refund Policy page. 

10. How do I contact you?

Please visit our Contact Us page. We have mentioned all of the contact information there.